Refund Policy

REFUNDS OR EXCHANGES

We care about our customers and want you to have a great experience with us. That's why we stand behind all our products and offer a 100% satisfaction guarantee! This means you can use the jewelry risk-free. to test if it's something for you.

Should you, contrary to expectations, be dissatisfied with your purchase, you have 14 days from the date of delivery to initiate a return. If 14 days have passed since you received your order, we unfortunately cannot offer a refund or exchange.

You can initiate your refund by contacting us at Contact@chachecph.com  We will provide you with the necessary instructions to complete a return. Our team requires a copy of the order confirmation in order to complete the return.

APPROVAL OF RETURNS

You lose your right of withdrawal if the item has major signs of wear and is not in the same condition & packaging (bag and cardboard box) as when you received it.

Once your return has been received and inspected, we will send you a confirmation email. We will also send you an email when your refund has been approved. If your return is approved, we will refund the full purchase amount.

SHIPMENT

You are responsible for paying the costs associated with returning the item. You should consider tracking your package for return. We do not guarantee that we will receive the returned package.