
Frequently Asked Questions
Quality
How do I ensure that the quality meets the requirements?
Chache Cph is registered with the Danish Precious Metals Control Board, which guarantees that our jewelry meets the highest quality standards. All our jewelry is stamped with 'SMS' , which confirms its authenticity, as well as '925' , which is the designation for sterling silver.
In addition, our jewelry is 100% nickel-free and gentle on the skin. It does not cause allergic reactions unless you are allergic to real gold or silver – which is only the case for a very few.
What does it mean that a piece of jewelry is gold-plated?
Gold-plated jewelry consists of a core of 925 sterling silver , which is coated with a layer of gold to give it an exclusive look. The thickness and color of this gold plating can vary depending on the manufacturer.
At Chache Cph we use an extra durable gold plating of 3-5 microns , which ensures a beautiful and long-lasting finish when the jewelry is cared for correctly. We have carefully selected a gold shade that appears elegant and harmonious – neither too yellow nor reddish.
As with all gold-plated jewelry, the coating will wear off over time, as this is a natural process. The durability depends on individual factors such as the pH value of the skin, but with the right care you can maintain the shine for a long time.
Why is my silver jewelry turning dark?
It is natural for silver jewelry to darken over time. This is due to oxidation , a chemical reaction that occurs when silver comes into contact with oxygen, moisture and dirt.
Fortunately, this can be easily removed with a quick cleaning to restore the jewelry to its original shine. We recommend regular care to maintain the beautiful appearance of the silver.
Delivery
When can I expect to receive my package and how is my jewelry delivered?
We ship all orders within 24 hours with PostNord, so you can expect delivery within 1-3 business days .
Your jewelry is carefully packed in our packaging, which not only protects the jewelry but also adds an exclusive experience when you receive your order.
Is there free shipping on my order?
We offer free delivery on all orders in Denmark. Your order will be delivered within 1-3 business days to your chosen parcel shop. If you want delivery directly to your door or mailbox, you can choose home delivery at checkout for 39 DKK. We ensure safe and efficient delivery.
If the jewelry is a gift, can I have it wrapped?
Yes. When you add the product to your cart, you can choose gift wrapping, which is included in the price. Whether it is a gift or not, our jewelry is always delivered in a specially designed jewelry box and bag. The packaging is a big part of the experience and that is why we make a lot of effort to wrap it nicely and hopefully create a wow experience when the package is opened.
Returns and exchanges
What if I regret my purchase?
Yes, you have a 14-day full right of return, which means you can either get your money back or exchange it for another piece of jewelry. Return shipping is covered by the buyer. Return guide
How do I exchange a piece of jewelry if the size does not fit?
You have a 14-day full return period, which gives you the opportunity to exchange your jewelry for a different size. Return guide
How long can a gift be exchanged?
If you buy a gift from us and only give it a few weeks in advance, the right of return will only apply from the day the gift is given. Use the comments field at checkout to indicate which day the gift is given.
Styles
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Ascend Collection
Discover the Ascend Collection – a collection of jewelry designed to symbolize...
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